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Warranty Policy

At Cantinho Sagrado , we value the quality of our products and your experience as a customer. Because these are religious articles, the warranty period may vary depending on the type of product. Check the guidelines below:

1. Warranty Period
  • The warranty period varies according to the type of product , considering its specific characteristics and materials.
  • Information about the warranty period for each item is available in the product description.
  • If you have any questions about the warranty period, please contact us before purchasing.
2. Warranty Coverage
  • The warranty covers manufacturing defects that compromise the functionality or integrity of the product.
  • Not covered by the warranty :
    • Damage resulting from improper use, dropping, or impact.
    • Natural wear and tear due to use or the passage of time.
    • Prolonged exposure to adverse conditions (such as humidity or direct sunlight).
    • Modifications, customizations, or repairs performed by third parties.
3. How to Activate the Warranty

If you encounter a problem with the product, follow these steps to request a warranty:

  1. Contact us via email at contact@cantinhosagrado.com or WhatsApp.
  2. Report:
    • Full name.
    • Order number.
    • Detailed description of the defect.
    • Photos or videos that demonstrate the problem.
  3. After analysis, we will respond within 5 business days with the next steps.
4. Resolution

Once the manufacturing defect is confirmed, you can choose one of the following options:

  • Exchange: Replacement with an identical or similar product (subject to availability).
  • Repair: Repair of the product, when applicable.
  • Refund: Return of the amount paid, made through the same payment method used for the purchase.
5. Shipping Costs
  • If the manufacturing defect is confirmed, the shipping cost will be covered by Cantinho Sagrado .
  • If the defect is not found, the shipping costs will be the responsibility of the customer.
6. General Rules
  • The warranty is valid exclusively for products purchased directly from the official Cantinho Sagrado website.
  • It is essential to present the invoice or proof of purchase to activate the warranty.
7. Contact

We are available to answer your questions and assist with the warranty process. Contact us via email at contact@cantinhosagrado.com or by WhatsApp at (843) 653-9613 .

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